TERMS & ORDERING

It's a shame that every year one over-ripe apple at the bottom of the barrel complicates things for everyone.

AMENDING ORDERS/CHANGING YOUR MIND
We will try to accommodate minor changes within 24 hours of an order being placed IF it is not a RUSH order. Rush Orders may not be cancelled, because we are taking you at your word. You want it, you got it. No orders may be returned after delivery except for damages in transit or faulty locks. Neither happens often. Guaranteed delivery is available only through Expedited Service. Try to avoid this if possible because steel keys are heavy.

Specifically: Rush charges WILL apply!

Rush Fee is $10. What I do often takes several hours, so that's a cheap hourly rate for professional attention to your event.
1) for ANY orders needed within 10 days of placing the order, regardless of how the order is shipped, ground freight or express delivery. Repeat customers mostly get a "bye" on this because you've become friends. New promoters, please do not whine about this.
2) for any weekend order when I accidentally answer the phone or return your email, later finding you need it in 2 days. Being self-employed means I take your business seriously and often I do work 24/7. However, when you order in the wee hours, early mornings or after 6 p.m., that's "overtime" and incurs a rush charge (except for international callers and occasionally the West Coast).
3) Orders can NOT be changed, amended or cancelled by anyone except the original caller UNLESS another person is specified on the order form as authorized to make such changes.
4) Orders cannot be changed after 24 hours unless prior notice is given of this potential. Rush orders are not cancelable -- period. You call, we rush -- you pay.
5) Neither PRO-MOTION nor the factory is responsible for any freight delays after the order is shipped.
6) Product liability is limited to the cost of the promotional item should damages or failure occur and only if notification is made within 24 hours of receipt of the merchandise.

PROMOTING vs. FUND-RAISING
Thou shalt not run a lottery! Businesses promote, charitable groups always need to raise money. First, publicize the rules of your game to avoid the hint of doing anything illegal, particularly fund-raisers. Then post these rules adjacent to the promotion or while selling keys. Be upfront & tell people how many keys will be sold, how many winning keys are being distributed, what are the prizes. The odds are always better than any lottery, so use that as a publicity tool. Businesses give away (i.e. free) keys to attract attention. If keys are mailed to customers, always have a small supply of extra keys available for drop-in or walk-up potential buyers. The business "game" should be available to all. If your plan of using The Treasure Chest Promotion has any gray areas, consult a lawyer concerning any questions of legality. We do not advise or offer any legal opinions - except this promotion has been around for more than half a century.

Other Important Fine Print: We do not do fulfillment (attach keys to cards, etc). We are not responsible for your execution of this promotion. Replacement of any damaged chests (rare) or defective locks (hasn't happened) is made upon immediate notification upon delivery - NOT after the event. No exceptions! We bend over backwards to advise based upon experience, but if you ignore our best judgment, we are not responsible for the woes that may transpire. Refunds and returns are not offered because of your choices, no matter how loud you whine. In case a return is reasonable, if you're the "culprit", there is a 20% restocking fee. We reserve the right to refuse your order when the time frame doesn't indicate success. We cannot "guarantee" delivery of anything unless you pay for expedited service. We reserve the right to refuse orders for any reason.

NOTES to Foreign Promoters: Verbal quotes on shipping international orders are exactly that, an estimate. Expect to pay $100 and then call with specific needs, if you're still able to speak. If it's less, whew! All international orders are handled by email from my end. Texas is 2 hours earlier than the Caribbean, 6 hours earlier than the U.K. and 12 hours later than New Zealand.

International customers are responsible for the customs, duties and brokerage fees, which vary with the delivery address. These charges are not included in the item price or shipping charges and are the buyer's responsibility. We reserve the right to charge any such additional costs to the customer's credit card if not included in the original amount. If an International shipment is refused in customs or at the delivery address, the customer is responsible for the return freight along with any duties and fees incurred in its return to the shipper. Please check with your customs office to determine any such costs prior to ordering. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up. We do not undervalue merchandise or mark shipments as "gifts" - US and International government regulations prohibit such behavior.

Final Fine Print Statement: On the other hand, if I, or the factory screwed up, you're covered. Your order will be corrected and shipped via Ground Freight. We don't expect you to pay for our mistakes, but if our requested 10-day order window was not followed, you will be accountable for any expedited replacement shipments necessary. Circumstances and customers who "make nice" will determine who is responsible for which charges.

Thank you for reading our rules & regulations. If you don't scream when things go awry (which they do), we'll bend over backwards to make you happy.

Questions or Inquiries, please email shelly@jewelpro.com

To discuss your event with a person, CALL:
Monday-Friday 9 am - 5 pm (Central Time Zone)
940/665-7787
Sorry, no Voice Mail or Call Waiting. If the answering machine picks up, speak slowly and your call will be returned. Please specify your location and/or extension number.

Send Payments To:

Jewelry PRO-MOTION
P O Box 977
- Gainesville, Texas 76241

Serving customers is our mantra, and we have lots of satisfied ones in the U.S., Canada and Western Hemisphere. Jewelry PRO-MOTION isn't the biggest vendor you'll ever deal with, but we think we're the BEST!
We'll look forward to adding you to the list as soon as you say we're needed.





©2012 Jewelry PRO-MOTION