Rush Fee is $10. What I do often takes several
hours, so that's a cheap hourly rate for professional attention
to your event.
1) for ANY orders needed within 10 days of placing the order,
regardless of how the order is shipped, ground freight or express
delivery. Repeat customers mostly get a "bye" on this
because you've become friends. New promoters, please do not whine
about this.
2) for any weekend order when I accidentally answer the phone
or return your email, later finding you need it in 2 days. Being
self-employed means I take your business seriously and often I
do work 24/7. However, when you order in the wee hours, early
mornings or after 6 p.m., that's "overtime" and incurs
a rush charge (except for international callers and occasionally
the West Coast).
3) Orders can NOT be changed, amended or cancelled by anyone except
the original caller UNLESS another person is specified on the
order form as authorized to make such changes.
4) Orders cannot be changed after 24 hours unless prior notice
is given of this potential. Rush orders are not cancelable --
period. You call, we rush -- you pay.
5) Neither PRO-MOTION nor the factory is responsible for
any freight delays after the order is shipped.
6) Product liability is limited to the cost of the promotional
item should damages or failure occur and only if notification
is made within 24 hours of receipt of the merchandise.
Other Important
Fine Print: We do not do fulfillment (attach keys to cards,
etc). We are not responsible for your execution of this promotion.
Replacement of any damaged chests (rare)
or defective locks (hasn't happened) is made upon immediate
notification upon delivery - NOT after the event. No exceptions!
We bend over backwards to advise based upon experience, but if
you ignore our best judgment, we are not responsible for the woes
that may transpire. Refunds and returns are not offered because
of your choices, no matter how loud you whine. In case a return
is reasonable, if you're the "culprit", there is a 20%
restocking fee. We reserve the right to refuse your order when
the time frame doesn't indicate success. We cannot "guarantee"
delivery of anything unless you pay for expedited service. We
reserve the right to refuse orders for any reason.
NOTES
to Foreign Promoters: Verbal quotes on shipping international orders are
exactly that, an estimate. Expect to pay $100 and then call with
specific needs, if you're still able to speak. If it's less, whew!
All international orders are handled by email from my end. Texas
is 2 hours earlier than the Caribbean, 6 hours earlier than the
U.K. and 12 hours later than New Zealand.
International customers are responsible
for the customs, duties and brokerage fees, which vary with the
delivery address. These charges are not included in the item price
or shipping charges and are the buyer's responsibility. We reserve
the right to charge any such additional costs to the customer's
credit card if not included in the original amount. If an International
shipment is refused in customs or at the delivery address, the
customer is responsible for the return freight along with any
duties and fees incurred in its return to the shipper. Please
check with your customs office to determine any such costs prior
to ordering. These charges are normally collected by the delivering
freight (shipping) company or when you pick the item up. We do
not undervalue merchandise or mark shipments as "gifts"
- US and International government regulations prohibit such behavior.
Final Fine
Print Statement: On
the other hand, if I, or the factory screwed up, you're covered.
Your order will be corrected and shipped via Ground Freight. We
don't expect you to pay for our mistakes, but if our requested
10-day order window was not followed, you will be accountable
for any expedited replacement shipments necessary. Circumstances
and customers who "make nice" will determine who is
responsible for which charges.
Thank you for reading our rules & regulations.
If you don't scream when things go awry (which they do), we'll
bend over backwards to make you happy.
